Shipping policy

Shipping Policy – Saanvi Crafts

At Saanvi Crafts, we are committed to delivering your customized gift items safely and on time. Please read our shipping policy carefully for a smooth experience.

1. Order Processing Time

All our products are personalized and made to order.

• Processing time: 2–5 business days
• Bulk or special orders may take longer depending on customization requirements.

2. Shipping Time

Once your order is ready, it will be shipped through our trusted delivery partners.

• Standard delivery: 4–7 business days across India
• Delivery time may vary based on location and courier service availability.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.
• We may offer free shipping on selected products or promotional offers.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp.
• You can track your order in real-time using the provided details.

5. Delays

While we strive to deliver on time, delays may occur due to:

• High order volume
• Weather conditions
• Courier service disruptions

We appreciate your patience in such situations.

6. Incorrect Address / Failed Delivery

• Please ensure your shipping details are accurate.
• Saanvi Crafts will not be responsible for delays or losses due to incorrect address information.
• Re-shipping charges may apply in case of failed delivery.

7. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 24 hours with photos/videos.
• We will assist you with a replacement or resolution as per our policy.